Service-level agreement summary
The following are the three indicators of the service-level agreement (SLA) with Fluid Attacks for the Continuous Hacking solution.
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Availability: Registered users can expect Fluid Attacks' platform to be accessible via the Internet at least 99% of the time.
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Accuracy: Fluid Attacks' comprehensive security testing approach ensures that at least 90% of a client's software's risk exposure is discovered.
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Response: Fluid Attacks guarantees a median first response time of less than 16 office hours for 90% of reattack requests, comments, and incidents.
To ensure transparency and accountability, Fluid Attacks measures all SLA indicators every quarter, incorporating data from all the groups of the organization across all periods, not just the current quarter.
Free trial
Search for vulnerabilities in your apps for free with Fluid Attacks' automated security testing! Start your 21-day free trial and discover the benefits of the Continuous Hacking Essential plan. If you prefer the Advanced plan, which includes the expertise of Fluid Attacks' hacking team, fill out this contact form.