Service-level agreement summary | Fluid Attacks Help

Service-level agreement summary

Indicators

  • Availability: Registered users can expect the platform to be accessible via the Internet at least 99% of the time.

  • Accuracy: Fluid Attacks' comprehensive security testing approach ensures that at least 90% of a client's software's risk exposure is discovered.

  • Response: Fluid Attacks guarantees a median first response time of less than 16 office hours for 90% of reattack requests, comments, and incidents.

All service-level agreement (SLA) indicators are measured quarterly, incorporating data from all the groups of the organization across all periods, not just the current quarter.
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