Plan required: Advanced

Role required: User, Vulnerability Manager or User Manager

1. To find this option, you must enter your group of interest subscribed to Advanced and hover over the Help button in the top-right corner of the screen or the button located in the bottom corner that says Talk to a hacker.

   

2. Upon clicking on it, a pop-up window will emerge, prompting you whether you have perused the documentation pertaining to the specific vulnerability you are encountering issues with.

   

3. If you still need to explore the documentation, you will be given the option to navigate it and potentially resolve your issue.

   

4. Alternatively, if you confirm having reviewed the documentation but still possess uncertainties, you can proceed to schedule an appointment with our Talk to a hacker feature.

   

5. By clicking there, you can see calendar availability and schedule a videoconference according to your convenience to meet your information needs.

   

6. After selecting the date and time, you need to enter some details to make the appointment. In addition, you can add guests: people from your team that you want to join the call. Then, you click on the blue Schedule Event button.

   

7. After that, you can see the pop-up window that gives you the information about the appointment, including the name of the expert you will talk to.

8. Finally, you receive an email with an invitation to the appointment, which is included in your Google Calendar.

Our priority is to serve your communication requests in the best possible way. We hope this option will be of great benefit to you.