Service-level agreement
Response SLA
Description At least 90% of reattack requests, comments, and incidents will receive a first response within a median time of less than 16 office hours. Criteria The following conditions must be met for this service-level agreement (SLA) indicator to ...
Accuracy SLA
Description At least 90% of a client's software's risk exposure will be discovered. Criteria The following conditions must be met for this service-level agreement (SLA) indicator to apply: Your group must have the Advanced plan. Both the source code ...
Availability SLA
Description The Fluid Attacks platform will be available via the Internet for its registered users 99% of the time. Criteria In addition to the general measurement aspects, the following is taken into account to measure this service-level agreement ...
Service-level agreement summary
The following are the three indicators of the service-level agreement (SLA) with Fluid Attacks for the Continuous Hacking solution. Availability: Registered users can expect Fluid Attacks' platform to be accessible via the Internet at least 99% of ...