Availability SLA | Fluid Attacks Help

Availability SLA

Description

The Fluid Attacks platform will be available via the Internet for its registered users 99% of the time.

Criteria

In addition to the general measurement aspects, the following is taken into account to measure this service-level agreement (SLA) indicator:

  • The reference schedule for online availability is 24 hours a day, seven days a week.
  • For partial availability failures (i.e., when only one functionality is affected), measurement is based on the affected office hours and adjusted according to the percentage of affected users.

Details

Click on the following button to go to the page that contains the public availability measurements of all our systems:

Indicator calculation

Availability is computed as follows: Successful tests / Performed tests

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