Quality policy | Fluid Attacks Help

Quality policy

Purpose

Describe Fluid Attacks INC's commitment to quality.

Scope

All processes and technologies involved in Fluid Attacks INC's Continuous Hacking solution.

Policy

Fluid Attacks INC strives to deliver services that meet and exceed customer requirements and expectations through an ongoing commitment to continuous improvement. The following principles enable Fluid Attacks INC to help organizations develop and deploy secure software without delays:
  1. Products and services focused on high customer satisfaction
  2. Team selection based on highly capable individuals focused on delivering high-quality results
  3. Guaranteed high quality of reported vulnerabilities

Quality Commitments

  1. Define mechanisms and procedures that allow measuring service quality, including platform performance and reporting quality.
  2. Establish communication channels focused at identifying new needs and expectations of Fluid Attacks INC's customers.
  3. Focus on new features to provide customers with information and tools to properly manage and fix identified vulnerabilities.
  4. Guaranteed training budget and time to support security certifications for Fluid Attacks INC's employees.
  5. Define and maintain a vulnerability releasing process to ensure low false positive rates in vulnerability reports.
  6. Define and maintain a continuous pentesting process to ensure low false negative rates in manual services.
  7. Establish a transparent service-level agreement (SLA) that defines clear metrics for measuring service quality in terms of both the frequency of false positives and the severity of false negatives.