Define a treatment for a vulnerability

Role required: Vulnerability Manager or User Manager

1. Access the group where the vulnerability is reported.
   




2. In the group's Vulnerabilities section, select the type of vulnerability in question. You can also go to the type of vulnerability directly from an email link, if you received a notification about it.
   




3. In the type's Locations section, find the vulnerability for which you need to define a treatment, select the issue by checking the box next to it and click on the Edit button.
   



If assigning the same treatment to multiple vulnerabilities, you can select them and then click Edit.
4. In the pop-up window, select the treatment for the vulnerability.
   


These are the treatments available in the platform:
• Untreated: The default state of a newly discovered vulnerability, indicating no action is taken.
• In progress: Acknowledges the vulnerability and assigns it to a member with the User role for remediation. After successful treatment assignment, the member sees this vulnerability in their To do section.
• Temporarily accepted: The vulnerability and its associated risks are accepted for a defined period. (Requires specifying a treatment date.)
  
• Permanently accepted: The vulnerability and its associated risks are accepted indefinitely. At any time, a vulnerability with this treatment can be changed to 'In progress'.
  
• Request zero risk: Used when your organization determines that the vulnerability poses no threat. A request is sent to Fluid Attacks to remove the vulnerability from the report. If Fluid Attacks determines otherwise, it remains reported.
  

Note: If you have the User role and select any of the acceptance treatments, your edit is handled as a request which has to undergo consideration by a member with the Vulnerability Manager or User Manager role. Read further to learn how to approve treatments with these roles.
5. Complete the form with the required information.
   


Here are the descriptions of the remaining fields:
• Assigned: The member responsible for addressing the vulnerability (not present when 'Untreated' or 'Request zero risk' are selected)
  
• Treatment justification: Explanation for the chosen treatment
  
• Temporarily accepted until: The date until which the 'Temporarily accepted' treatment is valid (only present when choosing this treatment)
• Tags: Labels to help categorize and manage the vulnerability (optional)
  
• External BTS: URL of the issue in your bug tracking system (BTS) related to this vulnerability (not present when 'Untreated' or 'Request zero risk' are selected)
• Priority: Number representing the organization-defined importance of this security issue (ranges from 0 to 1 billion; not present when 'Untreated' or 'Request zero risk' are selected)
 
Click on Confirm when you are done.

Assign fix work to members

Role required: Vulnerability Manager or User Manager

Members with the User role can assign fix work to themselves.

1. Go to your group's Vulnerabilities section.
   


2. Select the type of vulnerability in question. You can also go to the type directly from an email link, if you received a notification about it.


3. From Locations, select the specific vulnerability whose remediation you want to assign to yourself or a team member.
   

To do this, you can either (a) click the check box next to the vulnerability and then the Edit button or (b) click on the vulnerability's location and then, in the pop-up window, switch to the Treatments tab.
4. Select the 'In progress' treatment and choose the assignee.
   




5. Provide any necessary instruction or an explanation for the assignment in Treatment justification.
   


6. Modify other values if needed (see the descriptions above) and click Confirm to apply the treatment.

Notes:

1. You can assign 'Untreated' vulnerabilities for remediation or reassign 'In progress' vulnerabilities.
   
2. You can even assign 'Temporarily accepted' and 'Permanently accepted' vulnerabilities.
   
3. Vulnerability Managers and User Managers can assign vulnerabilities to any group member.
   
4. Only Fluid Attacks staff can assign vulnerabilities to other Fluid Attacks members.
   
5. The Assigned dropdown list only shows valid options for assignment.
   

The newly assigned member receives an email notification telling them what vulnerability is assigned to them and the group where it is reported. And members subscribed to treatment updates notifications are also informed of the assignment. In both cases, the email provides a link to the relevant Locations section.

The person who is assigned fix work can find the newly added task in their To do section, accessible from the top-right menu. A red dot in this section's icon represents pending remediation work. To learn to use this section, read See vulnerabilities assigned to you.

Approve or reject vulnerability acceptance treatments

Role required: Vulnerability Manager or User Manager

1. Locate the vulnerability in question, either following the link in the email or going to your group's Vulnerabilities section and accessing the type's Locations section.
   


2. Select the vulnerability by ticking its check box and click the Treatment acceptance button.
   




3. In the pop-up window, specify the treatment request you are responding to.
   




4. Choose to approve or reject the request using the toggle and provide your feedback.
   




5. To apply your decision, click on Confirm.
   

If you reject the request, the vulnerability's treatment will revert to 'In progress' or 'Untreated', whichever was its treatment before the request.